Consumer Dispute Resolution in the Digital Age: Online Dispute Resolution

Serkan Kaya

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In the digital age, with development of information communication and technology (ICT), consumer spending dominates the Gross Domestic Product (GDP). The continuously increasing consumer spending raises the probability of consumer disputes. The traditional litigation used for resolving consumer disputes is often inconvenient, impractical, time-consuming, complex and expensive. This book discusses the strengths and weaknesses of the traditional consumer redress system and questions the judicial approach to the implementation of consumer access to justice. This book evaluates the resolution of consumer disputes and analyses the EU consumer Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) regime seeking for lessons to be learnt by countries where ODR is at its initial stage.